Frequently asked questions

Can't find the answers to your questions? Don't hesitate to contact us


We guarantee a turnaround time of 24 to 48 hours for processing and manufacturing your order. Once the transport service has taken over, your order will take approximately 15 to 19 working days to be delivered. We ship Monday to Friday, except weekends and public holidays. For the time being, all products featured on are generally shipped from one of our overseas facilities for worldwide delivery. Please allow for occasional delays, as delivery times generally depend on the time it takes for customs clearance, which can vary from country to country.

Occasionally, shipping times may vary due to circumstances beyond our control, such as:- IR disputes/strikes- Weather- Time of year (e.g. holiday season) If any of the above scenarios occur with your package, we promise to keep you informed with as much information as we can.

Note: We are not responsible for delays caused by customs clearance processes in the destination country.

We will do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.


It is the buyer's responsibility to ensure that he or she enters the address correctly.

You can track your parcel using your order tracking number and e-mail address by going to the "Track my order" section of our store.

If you are unable to access your parcel tracking number for any reason (technical problem, lost login details, etc.), please contact our customer support team, who will provide you with a postal link.

A problem with the Post Office?

Lost, broken or destroyed parcel?

With our secure delivery service, Spider Gwen costume will take care of all disputes for you. Customer satisfaction is our top priority. We don't pass the buck to the carrier and leave you to fend for yourself. We take full responsibility and immediately send you a new parcel at our expense.

Please do not hesitate to contact us by e-mail at

our team will do its utmost to meet your expectations.

We use Stripe as a secure payment platform with which you can pay for your purchases by credit card.


You have 3 hours to cancel your order after placing it. To do this, simply send us your request by e-mail.

For all inquiries, please contact us at

If you would like more information about returns, please refer to our Returns Policy.

All return and other charges are at the customer's expense.

We make every effort to satisfy our customers, but if you are not completely satisfied with your order, you can submit a refund request via the Contact section of our store.

We always try to find the best quality products for our customers. However, many factors may have damaged your products in transit.

If you have received a faulty / damaged item, please contact us by sending an email from our contact page to let us know about your problem and don't forget to attach photos / videos that can clearly show the problem.


Payment methods accepted for orders are Visa, Mastercard as well as Apple Pay.

When you purchase online using your credit card, all your information is entered into a secure SSL web page. Your information is then SSL-encrypted and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your information is then SSL-encrypted and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

The entire site is protected by SSL protocol and your personal data is encrypted.

Payments are secure.